Host hub

Getting started

• 1. Sign up in the app with your phone number and get verified with your ID card and a selfie.
• 2. Add your car: make, model, year, mileage, description, rules.
• 3. Upload at least 8 photos and set your price; the system makes a suggestion for your car’s class.
• 4. In the calendar, block the days you’ll use the car yourself, and set your delivery fee.
• 5. Submit for moderation. After the review your car appears in search.
• 6. Your first request: with instant booking it’s confirmed automatically; otherwise reply within 60 minutes.
• 7. Check-in: meeting, photo report, keys. At the end of the trip, check-out and settlement.

Photo tips

Photos are a renter’s first impression. At least 8, all taken on the same day in the same light, with the car washed.

• Front 3/4: the main photo. Wheels slightly turned, empty background.
• Rear 3/4: the full view, trunk closed.
• Side: the full profile, doors closed.
• Interior: the front seats through an open door or from the back seat.
• Dashboard: engine on, warning lights off, odometer visible.
• Trunk: open, empty, clean.
• Extras: rear seats, wheels, steering wheel and infotainment system.
• Avoid: night and rain shots, photos between other cars, people, filters.

Setting your price

You set the base price, and the system adds automatic rules on top.

Weekends

+15% automatically

Trips longer than 7 days

−10% automatically

Trips longer than 30 days

−25% automatically

Individual days

Change the daily price manually in the calendar

Delivery

You set the fee for delivery to the airport and to an address; it can also be free

Recommended range

Economy 9 000–13 000, Comfort 13 000–20 000, Business 30 000–45 000, SUV 35 000–95 000, Minivan 40 000–50 000 ₸

Calendar and blocking

• Block the days you’ll use the car yourself in advance; blocked days don’t appear in search.
• Leave time between trips for washing and inspection.
• Canceling a confirmed trip hurts your rating: the limit for Top Host status is 3%.
• With instant booking on, requests for available days are confirmed right away. With it off, you must reply within 60 minutes; if you don’t, the request closes automatically.

Check-in and check-out procedure

Every trip starts and ends with a photo report. It is the main tool for resolving any dispute.

• Check-in: meet the renter and, in the app, photograph the exterior from all four sides, the interior, the odometer and the fuel or charge level. The renter does the same. Both sides confirm, the trip starts and the deposit is held.
• During the trip: if the renter asks something in the chat, reply quickly.
• Check-out: the same photos, odometer and fuel. If there’s new damage, report it in the app on the spot. Claims without photos are not considered.
• Settlement: the system calculates extra kilometers and the fuel difference; you request reimbursement with a receipt.
• Deposit: if there is no damage or fine, it is released in full within 3 business days; if there is, only the proven amount is deducted.

Reviews

• After every trip both sides rate each other from 1 to 5 stars.
• Reviews can’t be deleted. If you get a negative review, look into the cause in the trip history and fix it for the next trip.
• Top Host status requires 85% 5-star reviews over the last 12 months.
• For great reviews: an accurate description, a clean car, and showing up on time.

Payouts

After every trip your earnings are recorded in your account: trip price, your share, reimbursements. The renter pays the service fee; it is not deducted from your share.

Payouts after every trip are planned. Once the payment partner is connected, we’ll publish the exact schedule here and on the blog.

News

News and tips for hosts are in the For hosts category of the blog (/blog). For example: “How much can your car earn a month: a report from Joldar hosts.”

Contact

Host support

hosts@joldar.com

Urgent issue during a trip

Via “Help 24/7” in the app

Listing a new car

The host dashboard in the app